Returns Policy

Overview

Our return policy lasts for ten days from the date of purchase. If more than ten days have passed since your purchase, unfortunately, we cannot accept your return.

Eligibility

To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging. Additionally, a receipt or proof of purchase is required to complete the return process.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also inform you about the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within a specific timeframe.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account first. Then, contact your credit card company as it may take some time for the refund to be officially posted. If the refund is still not received, please get in touch with your bank. There is often a processing time involved. If you have completed these steps and still have not received your refund, please contact us at admin@ishivara.com.

Sale Items

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please send us an email at admin@ishivara.com.

Shipping

To initiate a return, please email us at admin@ishivara.com. You will be responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.

If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact us at admin@ishivara.com.